Shipping policy

Shipping Information

Thank you for shopping with Petals en Pointe. We take great care in packaging every order to ensure your handmade ballet accessories arrive beautifully and safely.

Processing Times

All in-stock items are processed and dispatched within 1-3 business days unless otherwise stated on the product listing.

Please note that processing time refers to the time required to prepare and dispatch your order and does not include shipping transit times.

Custom & Bespoke Orders

For custom-made and bespoke orders, additional creation time is required before dispatch. As each piece is carefully handcrafted to your specifications, turnaround times may vary.

For current custom order production timeframes, please refer to our FAQs page for the most up-to-date information.

If you have a specific deadline, such as a ballet exam, competition, performance, recital, or special event, please contact us before placing your order and we will do our best to accommodate your request.

During peak periods, product launches, sales events, or holidays, processing times may be longer. If there are any significant delays, we will contact you via email.

Australia Shipping

We currently ship Australia-wide using trusted postal and courier services.

Standard Shipping

Estimated delivery: 2-8 business days
Tracking included

Express Shipping

Estimated delivery: 1-4 business days
Tracking included

Delivery times are estimates only and may vary depending on your location, carrier networks, and seasonal postal volumes.

International Shipping

We welcome customers worldwide.

International Delivery

Estimated delivery: 7-21 business days
Tracking included where available

Please note that international delivery times may vary depending on destination country, local postal services, and customs processing.

Customs & Import Duties

International customers are responsible for any customs duties, taxes, VAT, import fees, or other charges imposed by their country. These fees are not included in the purchase price or shipping costs charged by Petals en Pointe.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.

Please allow up to 24 hours for tracking information to become active.

Shipping Delays

While we strive to meet estimated delivery timeframes, Petals en Pointe cannot guarantee delivery dates once an order has been handed to the shipping carrier.

We are not responsible for delays caused by:

Postal or courier disruptions
Extreme weather events
Customs clearance processes
High-volume shipping periods
Incorrect shipping addresses provided by the customer

Incorrect Addresses

Please ensure your shipping details are correct before placing your order.

If an incorrect address is provided and an order is returned to us, the customer will be responsible for any additional shipping costs required to resend the parcel.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us at admin@petalsenpointe.com.au within 7 days of delivery or expected delivery.

We will work with the shipping carrier to investigate and assist in resolving the issue as quickly as possible.

Handmade Products

As our ballet accessories are handcrafted, slight variations in colour, floral placement, and design may occur. These unique characteristics are part of the handmade nature and charm of each Petals en Pointe piece and make every item truly one of a kind.