FAQ's
🩰 Products & Design
Are your products handmade?
Yes — all Petals en Pointe pieces are lovingly handmade in Australia. Each item is carefully created, meaning slight variations in design make every piece unique.
Why are some items sold out?
Our bun wraps and floral hair pieces are created in limited runs due to their handcrafted nature. Once a design sells out, it may not be restocked exactly the same.
Can I request a custom design?
Yes, we love creating custom pieces. If you’d like a bun wrap or hair accessory to match a specific leotard, costume, or colour, please get in touch and we’ll do our best to create something special for you. Please allow additional turn around time for custom requests.
Will my item look exactly like the photo?
Each piece is handmade, so while designs are very close to the images shown, there may be slight variations in floral placement or detail — this is part of what makes each piece unique.
Can my dance studio/shop stock our products
Yes — we love collaborating with dance studios and retail outlets.
If you’re interested in a wholesale order, whether to match your studio’s uniform or costumes, or to stock Petals en Pointe in your store, please submit the form via the Contact Us page or message us on Instagram. We’ll provide all the information you need and guide you through the process from there.
🚚 Orders & Shipping
How long will my order take to be dispatched?
In stock orders are typically processed within a few business days. As each piece is handled with care, please allow a little extra time during busy periods.
Do you ship Australia‑wide?
Yes — we ship across Australia. Shipping options and rates will be shown at checkout.
Do you offer international shipping?
Yes! — please contact us if you are overseas and we will do our best to assist.
Do you offer bulk orders?
Yes — we are happy to offer bulk orders for studios, performances, competitions, and group requirements. Please contact us with your details, including quantities and preferred styles or colours.
What is the lead time for bulk orders?
As each piece is handmade with care, bulk orders typically require a lead time of 6–8 weeks. We recommend getting in touch as early as possible to ensure we can accommodate your timeline.
What is the lead time for custom individual orders?
Lead times for custom pieces will be confirmed at the time of enquiry, however they are generally 2–4 weeks, depending on design and availability.
🎀 Fit & Use
How do I use the bun wraps?
Our bun wraps are designed to sit comfortably around a standard ballet bun and tie securely in place with ribbon.
How are the hair combs worn?
Hair combs are designed to slide easily into a bun or styled hair, providing a secure hold while maintaining a polished finish.
Are the exam bows suitable for ballet exams?
Yes — our exam bows are designed to be neat, simple, and appropriately styled for examinations. We always recommend checking your syllabus or school guidelines for approved colours.
💌 Returns & Support
Do you accept returns or exchanges?
Due to the handmade nature of our products, we generally do not accept returns for change of mind. However, our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
What if my item arrives damaged?
Please contact us as soon as possible with photos, and we will work with you to resolve the issue.
🌸 Community & Contact
Can I be featured on your website or Instagram?
Yes — we love seeing our dancers wearing Petals en Pointe. Please tag us on Instagram or send through your photos for a chance to be featured.
How can I contact you?
You can reach us via our contact page or through Instagram. We’re always happy to help with product questions, custom requests, or general enquiries.